Last updated: September 4, 2026
Falling West respects your privacy and is committed to protecting the personal information you provide when visiting or shopping at FallingWest.ca.
This Privacy Policy is intended to reflect applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies, as well as applicable provincial privacy laws.
1. Information We Collect
We may collect personal information when you visit our website, place an order, create or use an account, contact us, or otherwise interact with Falling West. This may include:
- Name
- Billing and shipping address
- Email address
- Telephone number, if provided
- Order and purchase information
- Products viewed or added to your cart
- Customer-service communications
- IP address, browser, and device information
- Website usage and analytics data, where permitted
Payment information is processed securely by third-party payment providers. Falling West does not store complete credit card numbers on its own servers.
2. Why We Use Personal Information
We may use personal information for purposes such as:
- Processing and fulfilling orders
- Arranging production, shipping, and delivery
- Sending order confirmations, tracking information, and service messages
- Providing customer support and resolving order problems
- Processing approved replacements or refunds
- Operating, securing, and improving FallingWest.ca
- Measuring website performance and customer interactions where permitted
- Detecting fraud, abuse, or security issues
- Meeting legal, tax, accounting, and record-keeping obligations
3. Consent and Your Choices
Where consent is required, we seek consent appropriate to the nature and sensitivity of the information and the purpose for which it is collected. You may withdraw consent to optional uses, subject to legal or contractual restrictions and reasonable notice.
If we send promotional electronic messages, we will do so only where permitted by applicable Canadian anti-spam requirements, and messages will include an available unsubscribe method where required.
4. WooCommerce and Website Services
FallingWest.ca uses WordPress and WooCommerce to operate our online store. Information submitted through the store may be processed by WooCommerce and related website services as necessary to provide shopping-cart, checkout, account, order-management, and ecommerce functionality.
5. Order Fulfilment
Falling West works with third-party production and fulfilment providers, including Printify and its associated print providers. When necessary to produce and deliver an order, information such as your name, shipping address, order details, and purchased products may be provided to these companies.
These providers receive information reasonably necessary to provide their services.
6. Payment Processing
Payments are processed by third-party payment processors available through our checkout. Those providers may collect and process billing and payment information according to their own privacy policies and security procedures.
7. Cookies and Analytics
FallingWest.ca may use cookies and similar technologies for essential store functions, preferences, security, analytics, and other purposes described in our Cookie Policy.
Where consent is required for optional analytics or marketing technologies, those technologies should not be enabled until the required choice has been made.
8. Sharing Personal Information
We may share personal information with service providers when reasonably necessary to operate our business, including ecommerce providers, payment processors, print and fulfilment providers, shipping carriers, analytics providers, email and communication providers, fraud-prevention and security providers, professional advisers, and government or legal authorities where required by law.
Falling West does not sell personal information to third parties for their own independent use.
9. International Service Providers
Some service providers used by Falling West may operate or store information outside Canada. As a result, personal information may be processed in another country and may be subject to the laws of that jurisdiction.
10. Retention and Security
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, tax, accounting, fraud-prevention, dispute-resolution, or business record requirements.
We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Access, Correction, and Privacy Requests
Subject to applicable law, you may ask about personal information we hold about you, request access to it, ask that inaccurate information be corrected, or withdraw consent where applicable. Some information may need to be retained or withheld where permitted or required by law.
12. Privacy Contact and Complaints
If you have a question, request, or complaint about how Falling West handles personal information, contact our privacy contact:
Privacy Contact — Falling West
Email: support@fallingwest.com
Website: FallingWest.ca
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers, or legal requirements. The latest version will be posted on this page with the updated revision date.